Booking Information

Booking Information

Pop in to our box office for more information and to book your tickets. You can also call us on 01780 763203 or book online (£1 per transaction fee applies) at (Advance tickets can also be purchased from the Guildhall Arts Centre 01476 406158)

We open Monday to Saturday from 9.30am to 8.00pm (Please note, on busy show nights, telephone bookings can only be taken up until 7.30pm).

You may pay by cash, cheque (made payable to South Kesteven District Council) or credit/debit card.

Ticket Collection
You can collect your prepaid tickets from the box office at any time leading up to the performance, or we can post them to you for a charge of 99p for telephone bookings, for internet bookings the charge is also 99p.

Discounts (priced in brackets) vary from show to show. Generally they are available to Artscene members, children & students, unwaged, over 60s, disabled patrons & their companion. Prices marked with a star indicate a further discount for students and groups of 10 or more (including school/college groups).

Occasionally, discounts are unavailable for certain events organised by outside organisations, for which we are only a ticket agent.

Group Bookings
If you are planning to bring a large group to a show, please contact the box office to see if we can help organise your trip or, if there is no star-marked price, if we are able to offer you a discount.

Gift Vouchers
You can buy a Gift Voucher for any amount you require from the box office.

We regret that we are unable to exchange tickets or to refund money. If an event is sold out, we will try to resell unwanted tickets - an administration fee of £1 per transaction* is charged for this service and we will issue a credit note for you to use against a future purchase

*Only charged if tickets are sold on.

Tickets for live events (not cinema), may also be provisionally reserved over the phone. Payment must be made within three working days or half an hour before the performance, whichever is sooner. Failure to do so may result in the tickets being released for resale.

Free Mailing List

To join our free postal and/or email list, register online here or give your details to the Box Office and we’ll make sure you’re kept informed. Customers on our mailing list will only receive information about events promoted by Stamford & Guildhall Arts Centres, events sold through our ticket agency or events promoted by South Kesteven District Council.

Become a Member

By becoming an Artscene Member you can save money on ticket prices for selected events, films and workshops. 

Family Friendly

We welcome families! Our coffee shop is baby friendly and Lap tickets for under 2s are available priced at £1 for family films and shows in the auditorium, ring 01780 763203 for details.

Did you know that we have signed up to the Family Arts Standards? We welcome families and these are some of the services and facilities that we provide.

  • Regular family shows and workshops
  • Access for buggies
  • High chairs in the coffee shop
  • Baby changing facilities and accessible toilets
  • Comfy chairs in the gallery for breastfeeding
  • Lap tickets (Under 2s)  for family shows

As we continue to improve our service for families your views are very important to us – so please let us know if you have a good experience with us or tell us what you’d like us to change!

If you have a child of 8 or under at a workshop we recommend you do not leave the building.

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