Access Statement

Our Ballroom, Gallery, Box Office and Coffee Shop are all on the ground floor and easily accessible. There is a platform lift to the Theatre with two spaces for wheelchairs in the auditorium. These spaces are held for disabled patrons. Please let the Box Office know in advance if you wish to reserve a space, plus an adjoining seat for a companion.

 

Wheelchair users can book their spaces online. If you are a long term/permanent wheelchair user, please contact the box office and we can tag your account so you can book wheelchair spaces and carer seats online. 

Wheelchair Spaces are labelled: 

 

The Cinema has a range of accessibility equipment including Audio Description headphones which can be used to provide a description of the visual elements of a film in between the dialogue and WatchWord which offers personalised captions that the customer can see using smart glasses and alter settings to personal preference. The availability of both services on individual titles can be checked by visiting the cinema section of our website and selecting either service from the menu on the left hand side.

Our headphones are also able to play either the main film audio or live theatre audio directly and each earpiece is individually adjustable. This is great for those hard of hearing or sensitive to loud noises.

Accessible toilet facilities are available close to both the Theatre and the Ballroom. If you need further information or assistance, please talk to the Box Office staff who will be glad to help.

The main entrance is ramped for easier access to the front of the building. If you are visiting us during the day with a pushchair please remember we have a side door in St Georges Square, where we usually allocate a pushchair park for those attending our daytime activities. Baby changing facilities are also located in this area. The Art Room, Burley Room & Rehearsal Room are all located on the first floor. If you are unable to access any classes held in these rooms please contact the Arts Centre Manager, where practicably possible we may be able to offer these classes in a ground floor room. 

 

 

We accept the CEA Card. If you are registered with the CEA Card Scheme you are eligible to receive one free ticket for your accompanying carer when you have purchased your ticket at the concessionary disabled rate.

Please visit the Scheme's website for more information and terms and conditions.

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